Frequently Asked Questions

How long are your turnaround times?

Completion times will vary, depending on the size and complexity of your order.  We will give you an estimate with your price quote.  Most orders take less than 24 hours, while large, especially complex ones may take up to 72 hours. 

How long does it take to receive a quote?

Our goal is to respond to all communication within just a few minutes.

What are your work hours?

We are available 24 hours. You can contact us via email or phone call.

Are my images secure?

Yes.  Our employees sign non-disclosure agreements and pledge to keep your images safe and confidential.  Further, our computers are protected by advanced firewalls and anti-virus software.  From the time you submit your job, until completion, your images say on one fully secure computer.

Will my images be used for any purpose, commercial or otherwise, besides the current job?

Never.  Once your job is complete, we will destroy our copies of your images.  We pledge not to share or sell them to third parties.  Ever.  We will not take liberties with your images in any way and will do nothing without your full and informed consent.

What formats will you return my images in?

We can provide whatever format best fits your needs:  JPG, PNG, PSD, TIFF, or almost any other format you can think of.  If you just need a clipping path drawn, then JPG is the simplest choice, and provides the highest quality for the smallest file size.  If you require more advanced image processing, then PNG is probably preferred.  Contact us, and we'll discuss what format best suits your needs.  

Is there a minimum order requirement?

The minimum charge is $5. Small orders are as important to us as big ones. 

Do you offer a guarantee?

Yes.  If you're not fully satisfied, just email us.  We'll re-do the job, free of charge.  If you're still not happy, we'll offer you a full refund.

Do you offer payment plans?

Yes, we do.  Many clients send us work on a regular basis.  If you have a large amount of work you'd like us to do, we can arrange a weekly or monthly payment schedule.  We'll update your invoice continuously, so you can review your current order before you make a payment. 

Tell me more about your guarantee? How can you afford to offer a full refund?

Our employees are highly trained, have years of experience, and take the utmost pride in their job. We have dedicated quality control officers, and each order is triple-checked for quality. Our chief goal is to build a long-term, trust based relationship with our clients so they keep coming back. You are valuable to us, and it pays off in the long run to offer our full, money-back guarantee. We're confident that you'll be happy with our work and won't need to use it.   

If your quality is so high, why are your prices so low?

We are based in Bangladesh and our overhead is very low.  The low cost of living here allows us to pay our employees well, but still save money over European or American based firms.  We pass the savings on to you. 

For more query please feel free to contact us 🙂

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